Shipping Policy

Ready-to-ship orders are generally packed after payment and fraud verification. Any shipping timeline shown at checkout, on product pages, in email, or by support is an estimate only and not a guaranteed delivery date. Made-to-order, customised, or high-value pieces may require additional verification or preparation time before dispatch.

We are not liable for delays caused by courier partners, failed delivery attempts, local restrictions, weather, strikes, customs holds, address verification, recipient unavailability, payment review, or other circumstances beyond our reasonable control. We may assist with courier follow-up, but delay alone does not automatically entitle a customer to cancellation, compensation, or refund once the order has shipped.

Customers must provide a complete and accurate shipping address, serviceable pin code, recipient name, and phone number at checkout. We are not liable for packages lost, delayed, returned, or misdelivered because of an incorrect, incomplete, outdated, or unreachable address supplied by the customer. Additional shipping charges may apply for re-dispatch, address correction, or return-to-origin cases.

To the fullest extent permitted by applicable law, risk of loss, delay, damage, or theft passes to the customer when the package is handed over to the courier, as evidenced by the courier pickup or dispatch scan. For claims that cannot lawfully transfer earlier, risk passes upon courier-confirmed delivery to the address provided at checkout.

If tracking shows a package is lost, damaged, or tampered with, contact support promptly with your order number, photos, delivery messages, and courier evidence. We may open an investigation with the courier and reserve the right to approve or decline any replacement, refund, or other remedy based on the investigation outcome and available evidence.

Where international or remote-area shipping is offered, customs duties, import taxes, documentation requests, and local clearance delays are the customer's responsibility unless expressly stated otherwise at checkout. We may refuse or cancel orders to locations that are not serviceable, high-risk, or restricted by courier or legal requirements.

We reserve the right to update this Shipping Policy at any time. The latest version posted on this page governs shipping for orders placed after the update unless applicable law requires otherwise. Last reviewed: 2026.