Legal
Privacy Policy
How Raman Jewels collects, uses, protects, and shares information when you browse, create an account, place an order, or contact support.
Effective 2026 | Governs all use of this website
Legal
How Raman Jewels collects, uses, protects, and shares information when you browse, create an account, place an order, or contact support.
Effective 2026 | Governs all use of this website
Raman Jewels operates this website and its related services. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you as a visitor or customer. By accessing or using this website, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of this website immediately.
Identity and contact data you voluntarily provide, including full name, email address, phone number, and shipping or billing address when you create an account or place an order.
Payment-related data necessary to process transactions, such as payment status, transaction identifiers, billing details, and fraud-screening signals. Raw card or UPI credentials are handled by our payment partners and are not stored on our servers in raw form.
Automatically collected technical data, including IP address, browser type, device identifiers, operating system, pages visited, session duration, referring URLs, and approximate geolocation derived from IP.
Communications you initiate through support forms, email, or other channels, including their metadata.
Behavioural data such as browsing activity within our site, wishlist activity, search queries, and purchase patterns.
Optional marketing preferences you voluntarily opt into, including newsletter subscriptions.
To process, fulfil, and communicate about orders, returns, exchanges, refunds, and support requests.
To verify identity and prevent fraudulent transactions, chargebacks, unauthorised account access, and abuse of our services.
To operate, secure, analyse, and improve the website, product listings, search experience, and customer journey.
To send transactional communications such as order confirmations, dispatch alerts, account notices, and refund updates.
To send marketing communications only where permitted by law or consent, with an opt-out route where required.
To comply with applicable laws, regulations, court orders, and lawful requests from government or law enforcement authorities.
To protect our rights, property, safety, users, service providers, and the public.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share data with trusted service providers that help us run the business, including payment processors, logistics partners, email service providers, analytics platforms, fraud-prevention providers, and professional advisers, strictly to the extent necessary for those services. We may also disclose information where required by law or to enforce our Terms & Conditions.
We use cookies and similar technologies to maintain sessions, remember preferences, analyse traffic, secure the website, and support marketing where permitted by law or consent. Some cookies are necessary for the website to work. You may configure your browser to refuse non-essential cookies, but certain features may not function correctly.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law, including tax, accounting, fraud-prevention, dispute-resolution, and legal obligations. Order records may be retained for a minimum of 7 years where required for financial record-keeping. After the applicable retention period, data is deleted or anonymised where reasonably practicable.
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. To the fullest extent permitted by law, we are not liable for breaches or incidents beyond our reasonable control.
Depending on applicable law, including India's Digital Personal Data Protection Act and, where applicable, GDPR, you may have rights over your personal data. We may verify your identity before acting on a request and may decline requests that are unlawful, unfounded, repetitive, excessive, or inconsistent with legal retention obligations.
Request access to a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion or erasure of personal data, subject to legal retention obligations.
Request export or portability where this right is available under applicable law.
Withdraw consent for optional processing, including marketing communications, where applicable.
Object to or restrict certain processing activities where applicable.
Raise a grievance or complaint with us about how your personal data is handled.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of those third-party sites.
This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take reasonable steps to delete it.
We reserve the right to update or modify this Privacy Policy at any time. The current version will be posted on this page. Unless applicable law requires separate notice or fresh consent for a material change, continued use of this website after changes are posted constitutes acceptance of the revised policy. Last reviewed: 2026.
Review the terms that govern purchases, delivery, returns, and use of the storefront.