Care concierge
Customer Care
Practical help for jewellery care, orders, shipping, returns, payments, and account questions so you can shop with confidence.
Orders, care, returns and support in one place
Care concierge
Practical help for jewellery care, orders, shipping, returns, payments, and account questions so you can shop with confidence.
Orders, care, returns and support in one place
[email protected] - response time is usually within 24 hours.
+91 90000 22334 during Mon-Sat, 10:00 AM - 08:00 PM.
Use the order section to see invoices, shipment status, return windows, and item-level support actions.
How should I store artificial jewellery? Keep pieces dry, separate, and away from perfume, lotion, sweat, and direct moisture. Use the pouch or box after every wear.
When will tracking appear? Tracking appears after dispatch. Before that, your order page will show the current processing status.
Can I request an exchange? Eligible delivered orders can be reviewed for exchange if the replacement is available and the original item passes inspection.
What should I include in a support request? Share your order ID, product name, issue type, and clear photos if the question is about damage, wrong item, or return eligibility.
Care Reminders
Remove jewellery before bathing, sleeping, exercising, or applying perfume.
Wipe gently with a soft dry cloth before storage.
Store each piece separately to reduce scratches and plating wear.
Jump to the policy page that matches what you are trying to solve.